Nothing is more important than the careful handling of your package. For this reason, we’ve implemented unique protocols to see that it arrives safely and on time. These include a streamlined processing system, eco-friendly packing materials to protect your order (and our planet), and a variety of convenient shipping options to meet, if not exceed, your expectations. And we adhere to these practices whether your package is large or small.
All of our products are free of potentially harmful chemicals, including those frequently used to maintain stability during exposure to intense heat or cold. If exposed to either for an extended period, it may compromise product quality, just as it would organic food. And after all, our products are organic food for your skin.
To protect your order during months of extreme temperatures, we use insulated packaging and expedited shipping. Please see that your delivery is not left outdoors. This applies to gift orders as well. One convenient option is to have the order shipped to your—or the recipient’s—place of business. AS WE DO EVERYTHING POSSIBLE TO ENSURE YOUR ORDER ARRIVES IN OPTIMAL CONDITION, ROBERT NATALI IS NOT RESPONSIBLE FOR THE CONDITION OF PRODUCTS IN UNATTENDED DELIVERIES.
Robert Natali provides free ground shipping and handling—and free expedited shipping and handling during months of extreme temperatures—for all orders over $75 to shipping destinations within the contiguous U.S. only. Applicable taxes and shipping and handling fees do not contribute towards satisfying the minimum requirement for free shipping and handling.
Robert Natali offers the following shipping options:
[Delivery dates are estimates and may vary. They are based on the day the order is processed. Shipping and handling fees will vary based on specific orders, seasonal requirements, shipping weight and destination. PLEASE NOTE: THERE ARE NO CHANGES OR CANCELLATIONS ON 2ND DAY OR OVERNIGHT SHIPPING ORDERS.]
Robert Natali uses FedEx International for shipping destinations outside the contiguous U.S., Hawaii, Alaska and U.S. Territories. The shipping method is determined by the specific shipping destination and delivery requests. In addition to applicable shipping and handling fees, international customers may incur a customs or duty fee.
At present, we are required by law to collect and remit applicable sales tax in California, Missouri, Nevada, and South Carolina. This sales tax is automatically computed and itemized during checkout, and included in your total.
After completing your order, you’ll receive two courtesy emails. The first will confirm your purchase. The second will confirm that your order has shipped and provide a tracking number so you can conveniently monitor its progress and estimated delivery date.
If you have any issues with your order, please contact Customer Service by phone and we’ll resolve them promptly. Our mission is to provide you with a superior grooming experience. For us, that means pure satisfaction from the moment you visit our site to the moment you begin enjoying the products and beyond.
*Direct-to-consumer purchases only.
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